“Noting that some of the records included data that could be used to determine where a call was made or text message sent”
Data breaches in surveillance capitalism. Very cool, very normal.
After seeing how at&t manages their systems, their app, their stores, and talking to tech support… This doesn’t surprise me at all. This all from the viewpoint of a layperson who has used them for service for 15 years or so. Unfortunately I also have a Verizon account and they seem to also be utterly incompetent. I think it’s rampant in the telecom industry to just have absolute shit for a back-end. A race to the fucking bottom. Fuck these execs that enable this shit, send them all to jail.
I did tech support for Sprint and the training was laughable. In the end, the goal was to get the customer to hang up, or pass the call to another equally untrained department. At the end of the day, all they cared about is whether or not you upsold the family plan and talked the customer into adding a new line, which is why I eventually was fired.
My tinfoil hat theory: this is going to people who wish to target various groups.
Wat is thes crooks
Would be interesting if made public. A treasure trove for people to dive into.
