I’m not exactly sure what the complication was from the original post either, but the lady said her husband just got a new job, and they’re trying to enroll their children for benefits.

Not sure what exactly she means by benefits, but taking the short post at face value, I interpret it as she’s trying to get her kids on the company insurance, but they’re being screwy about a newborn because ‘wE nEEd tO sEe tHE paPErWoRK’