Sooo I’m a continuous improvement manager and work on process improvement, basically the scientific method for processes. The #1 rule I tell people when we sit down to tackle an issue is “The solution can’t be in the problem statement.” Then, they spend 5 days trying to challenge that rule instead of working with the observations and data.
Sooo I’m a continuous improvement manager and work on process improvement, basically the scientific method for processes. The #1 rule I tell people when we sit down to tackle an issue is “The solution can’t be in the problem statement.” Then, they spend 5 days trying to challenge that rule instead of working with the observations and data.
but surely if I just write the perfect email all business issues will be solved and we’ll make millions?