Nemeski@lemm.ee to

Technology@lemmy.worldEnglish · 6 months ago

Most consumers hate the idea of AI-generated customer service

www.techspot.com

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Most consumers hate the idea of AI-generated customer service

www.techspot.com

Nemeski@lemm.ee to

Technology@lemmy.worldEnglish · 6 months ago

A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...

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LordCrom@lemmy.world
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6 months ago
The worst is the "in order to free up queue space, please try your call another time. Hangs up "
- coronach@lemmy.sdf.org
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  6 months ago
  I’ve not heard of that before. That’s insane.
  - LordCrom@lemmy.world
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    6 months ago
    Gov agencies that don’t like answering questions do this a lot.

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