A BBC investigation reveals that Microsoft is permanently banning Palestinians in the U.S. and other countries who use Skype to call relatives in Gaza.
Reportedly, Microsoft has been banning and wiping the accounts of users who have leveraged Skype to contact relatives in Gaza. In some cases, email accounts over a decade old have been locked, destroying access to banking accounts, OneDrive storage, and beyond.
United States resident Salah Elsadi lost his account of over 15 years in the dragnet. “I’ve had this Hotmail for 15 years. They banned me for no reason, saying I have violated their terms — what terms? Tell me. I’ve filled out about 50 forms and called them many many times.” Eiad Hametto from Saudi Arabia echoed the report, “We are civilians with no political background who just wanted to check on our families. They’ve suspended my email account that I’ve had for nearly 20 years. It was connected to all my work. They killed my life online.”
Many of the users affected by the bans expressed that Microsoft may be falsely labelling them as Hamas
Why does it matter? If they ban your Microsoft account because you had an upside down Xbox sticker on your fridge, is it relevant if Microsoft has a monopoly on sticker manufacturing?
Skype doesn’t matter because they don’t ban you from Skype, they ban you from everything, including things they do have a dominant market position on. And also from Skype, which doesn’t matter as much.
When I posted that comment I was thinking specifically about Skype, not MS as a whole. I agree MS is well more than large enough that it needs regulation.
It’s the “bundling” angle again, very hard to prove the dominant position. But them linking it all to the one account is an important feature that ties the bundle together.