• Gingerlegs@lemmy.world
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    5 months ago

    We had the “framily” plan from way back. They did the same to us in 2020. Eventually, you could not update your device without upgrading your plan.

    We all bailed, lol

    Edit: Almost forgot! I had call them 3 (three!!!) times to finally get the service cancelled. By no accident, I’m sure. And they still left me with the 3 month bill.

    • wreckedcarzz@lemmy.world
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      5 months ago

      Why not just buy the device from the manufacturer, swap the sim, and boom you’re “upgraded”.

      It blows my mind how people think ‘carrier store’ = ‘cell phone store’ and it’s the only place to get them. Friends and family were baffled by this new information when I had this discussion with them. Imagine thinking that the only place you can buy a vehicle is at [your insurance company’s local office]. All the carrier is doing is offering the service, and they sell phones too for convenience (and to lock in customers but shhh).

      • Gingerlegs@lemmy.world
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        5 months ago

        Not everyone has the luxury of spending $1200 cash on a phone outright. Unfortunately, the payment plan is a big factor for a lot of people (in a “family” plan.)