WaxedWookie@lemmy.worldtoTechnology@lemmy.world•Most consumers hate the idea of AI-generated customer serviceEnglish
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4 months agoUnless they hate it enough to ditch a business or service in great enough numbers that it costs the business more money than they save by outsourcing to a computer, people had better get used to it.
Yeah - that’s all part of the “unless enough people leave” point.
It really depends on the market though - if it’s not an essential good, it doesn’t need to be replaced (online games). If there’s adequate competition, there’s largely undifferentiated alternatives (utilities around me)… and if not, you probably don’t have a choice (your local government services, monopolies, and shallow markets for essential goods).