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Joined 1 year ago
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Cake day: June 12th, 2023

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  • The other day I was able to take care of what I thought was a reasonably complicated customer service issue through an automated assistant.

    I take a daily prescription medication and it’s on automatic refill. However now and then I forget to take my pill and then I have an extra. After years of this I found myself with 20-30 pills left when my next bottle was ready.

    So I tried to call the pharmacy and say hey that bottle of pills you have waiting for me? I still need it, but not for about 3 weeks. Can you push my entire schedule back that much but otherwise keep the pace the same?

    Turned out I was able to do this just by listening to menus, selecting from multiple choice, and entering numbers for dates.

    I was so satisfied! I don’t want to talk to a human if I can possibly help it. I’d much rather deal with an automated system as long as it can do what’s needed. The problem is that most of them can’t. But then again most customer service humans are useless too, so…











  • Musk sheepishly suggested that he didn’t mean “advertisers as a whole.”

    “Advertisers have a right to appear next to content that they find compatible with their brands,” he told ad giant WPP CEO Mark Read during an interview on Wednesday. “What is not cool is insisting that there can be no content that they disagree with on the platform.”

    How is that “not cool?” I don’t understand how he can possibly object to a company spending their advertising dollars wherever they damn well choose to. He repeatedly makes it clear that he feels entitled to their budgets. There is zero basis for that. I truly cannot fathom how he can be so dense about this.